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A real story from Konni, Pathanamthitta, Kerala:
A BPL family got water connection. Everyone was happy . The tap never gave any water after initial testing but after 3-4 months a bill of Rs. 480/- came in June 2024. The poor widow lady went to the local water office to complain that she had received a water bill showing meter reading zero. She also told authorities that being a BPL family she was told that no water bill will come.

The officials told her that her connection is yet to be converted to BPL and thus she has to pay the bill. They told that the connection will be converted to BPL in January 2025. Further, they directed her to an engineer. The engineer confirmed that as the water tank is still under construction so no water has been supplied to her as reflected in zero meter reading.

The lady asked them that she wants to surrender the water connection to which the officials told her that then she needs to pay panchayat penalty for agreeing to a water connection and then surrendering it. They told her that they will temporarily disconnect the connection but in case the meter reading will reflect any usage then she will face water theft charges.

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